Privacy Policy lemon88 –
Protection of Your Personal Data

Welcome to the lemon88 Privacy Policy. This document forms part of the overall Terms and Conditions of our platform and outlines lemon88's commitment to protecting member privacy. By registering and using lemon88 services, you agree to the terms set out in this Privacy Policy.

Lemon88 is an online entertainment platform that operates with trust and transparency at its core. We understand that personal information is a trust placed in us by our members, and we take this responsibility seriously. Every decision we make regarding data handling always considers the best interests of our members.

This Privacy Policy explains the types of data we collect, why it is collected, how it is used and shared, and your rights as the owner of that data. If you have any questions after reading this document, the lemon88 support team is available to assist you via 24/7 live chat.

Lemon88 collects various types of information depending on how you interact with our platform. This data collection is necessary to enable us to provide a safe, fair, and high-quality service to all members.

Data you provide directly:

• Registration information: full name, date of birth, email address, mobile number, and encrypted password.
• Identity verification documents (KYC): copy of national ID, passport, or valid travel document.
• Proof of address: utility bill, bank statement, or official document showing your current residential address.
• Financial information: bank account details, e-wallet numbers, or payment methods used for deposits and withdrawals.
• Support communications: the content of live chat conversations, emails, or support tickets you submit to our team.

Data collected automatically:

• Technical data: IP address, device type, operating system, and web browser type and version used.
• Usage data: pages visited, time spent, clicks, in-game actions, and navigation patterns.
• Location data: approximate location based on IP address for regional legal compliance purposes.
• Session data: session tokens, cookies, and login information for security verification.

Below is a summary of data categories and their collection purposes:

Lemon88 uses collected personal data solely for lawful, necessary, and relevant purposes in connection with the delivery of our platform services. We do not use your data for any purpose that conflicts with your interests as a member.

The primary purposes for which your data is used are as follows:

• Account management: Creating, verifying, and maintaining your account on the lemon88 platform, including secure login processing.
• Legal compliance: Conducting KYC processes, verifying member age, and complying with anti-money laundering (AML) and counter-terrorism financing (CFT) requirements.
• Transaction processing: Processing deposits, withdrawals, bonuses, and all financial transactions in your account accurately and securely.
• Security and fraud: Detecting and preventing unauthorised access, fraud, multiple account usage, and any suspicious activity.
• Customer Support: Helping you resolve issues, answer enquiries, and providing assistance related to your account or games.
• Platform communications: Sending important account notices, security updates, terms changes, and relevant promotional information (with your consent).
• Product improvement: Analysing usage patterns in aggregate to improve the user experience, enhance the interface, and develop new features.
• Responsible gaming: Monitoring activity patterns to identify signs of problem gambling and extending assistance to members in need.

Lemon88 processes your data on valid legal bases including the fulfillment of a contract (service agreement), legal obligations, legitimate business interests, and in some cases, your explicit consent.

Lemon88 takes a highly cautious approach to sharing members' personal data. As a matter of policy, we do not sell, rent, or trade your personal information to any party for their own marketing purposes.

However, there are limited situations where lemon88 needs to share your data with trusted third parties:

• Payment processors: Required transaction information is shared with accredited payment processors such as FPX providers, e-wallet networks, and card networks to process your deposits and withdrawals.
• Technology service providers: Cloud infrastructure providers, email delivery services, and analytics tools that help us operate the platform. All these providers are bound by strict data protection agreements.
• Game providers: Game studios and content providers that supply games on the lemon88 platform may receive technical data required for the games to function properly.
• Legal Authority: lemon88 will disclose required information to law enforcement agencies, regulatory bodies, or courts when required by law or a valid court order.
• Identity verification: Identity information is shared with accredited third-party KYC service providers for the purpose of verifying new member identities.

If lemon88 is involved in any business merger, acquisition, or asset sale, member data may be transferred as part of the business assets. Members will be notified in advance if their data becomes subject to a different privacy policy as a result of such changes.

Lemon88 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain login session security, and analyse usage patterns for continuous improvement.

The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as secure login sessions, account security, and language preferences. These cookies cannot be disabled as they are essential for the platform to function properly.
• Performance Cookies: Collecting information about how you use the platform, including the most frequently visited pages and error messages encountered. This data is used to improve how the platform functions.
• Functional Cookies: Allowing the platform to remember your preferences such as language, display settings, and other personal preferences to deliver a more personalised experience.
• Analytics Cookies: We use analytics tools to understand how members interact with the platform in aggregate. This information helps us make better decisions in product development.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect platform functionality and your gaming experience. For more information on managing cookies, please refer to your web browser's documentation.

The security of your personal data is lemon88's top priority. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

Key security measures we use include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols for all communications between your browser and lemon88 servers.
• Data encryption at rest using AES-256 encryption for all sensitive data stored in the database.
• Two-factor authentication (2FA) is available for all member accounts to provide an additional layer of security.
• Enterprise-grade intrusion detection systems (IDS) and firewalls that continuously monitor network traffic.
• Data backups are performed regularly and stored at separate locations to ensure full data recovery in the event of an emergency.
• Security testing and vulnerability audits are conducted periodically by independent security experts.

Data Retention Period: lemon88 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After an account is closed, we retain transaction records and identity data for a minimum of five (5) years to comply with AML legal requirements and applicable financial regulations.

As a lemon88 member, you have certain rights regarding the personal data we hold about you. lemon88 is committed to respecting and facilitating the exercise of these rights in a straightforward and transparent manner.

To exercise any of the above rights, please contact the lemon88 support team via live chat available 24/7 or by email at [email protected]. We will verify your identity before processing any data rights request to ensure the security of your information.

Lemon88 takes a zero-tolerance approach to platform use by individuals under 18 years of age. Our platform is not designed for minors and we do not knowingly collect personal data from any individual under the age of 18.

The lemon88 registration process requires date of birth verification, and we conduct additional age checks through the KYC process to ensure all members meet the minimum age requirement. Parents or guardians concerned about underage use of this platform are encouraged to contact us immediately.

The lemon88 platform may contain references or information related to third-party services such as payment processors and game providers. This Privacy Policy applies only to data collected directly by lemon88.

Lemon88 is not responsible for the privacy practices or content of any third-party services or platforms. We encourage you to read the privacy policies of payment processors and other service providers you use alongside the lemon88 platform to understand how your data is handled by them.

Lemon88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.

When material changes are made to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page for at least seven (7) days before changes take effect.
• Sending email notifications to all active members informing them of significant changes.

Your continued use of the lemon88 platform after the effective date of the updated policy will be considered your acceptance of those changes. If you disagree with any changes made, you have the right to close your account and withdraw any remaining balance.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how lemon88 handles your personal data, our team is ready to assist you at any time.